This policy applies to Driven Finance Group Pty Ltd and all our representatives. It explains our policy in relation to the collection and management of personal information we collect from individuals. The Privacy Act 1988 requires us to handle personal information in accordance with the Australian Privacy Principles.
Personal information means information, or an opinion about, an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. We are an Australian Credit Licensee ("ACL") and an authorised representative of an Australian financial services ("AFS") licensee. When we provide you with financial services or credit services, we may be required by the Corporations Act 2001 , National Consumer Credit Protection Act 2009 and regulatory requirements to seek to obtain certain personal information about you, including, but not limited to, your:
Sensitive information includes health information, racial information, genetic information, etc. We do not typically obtain sensitive information from you. In the unlikely event that we do collect sensitive information from you, it is only used for the purposes of providing credit services or organising insurance covers to you.
We collect personal and sensitive information in a number of ways, including:
You are not required to provide us the information that we request, or to allow us to collect information from third parties. However, where you choose not to provide us with the information we request, we may not be able to provide you with services that you have requested from us, and we may elect to terminate our arrangement with you. Importantly, if you provide either inaccurate or incomplete information to us you risk obtaining products or services that may not be appropriate or suitable for your needs and you may risk suffering a financial detriment or financial loss.
Where we receive unsolicited personal information about you, we will consider if we could have collected the information if we had solicited the information. Where we determine that we could have collected the personal information from you, we will treat your personal information in the same manner as if we have solicited the information directly from you. Where we determine that we could not have collected the personal information, we will destroy the information or ensure that the information is de-identified as soon as practicable.
We use your personal information for the primary purpose for which the information was obtained. As an ACL holder and an authorised representative of an AFS licensee, that will typically mean for the purpose of:
We may also use the information for the secondary purpose of attempting to identify other products and services that may be of interest to you.
We do not sell, trade, or rent your personal information to others.
We may use your personal information to offer you products and services that we believe may interest you. We may also disclose your personal information to external associates and service providers who assist us to market our products and services.
If you do not want to receive marketing offers from us please inform us by sending an email to firstname.lastname@example.org, or calling 08 9444 7632.
We may disclose your personal information to:
For example, information may be disclosed to the following parties:
Although in certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number, we do not use or disclose this information other than when required, authorised by law or unless you have voluntarily consented to disclose this information to any third party.
We do not disclose your personal information to locations outside of Australia. However, the credit providers we recommend to you may have credit teams and support centres outside of Australia (including, but not limited to India). As a result, the credit providers will disclose your personal information overseas. The credit providers are required to comply with the Australian Privacy Principles, which includes taking reasonable steps to ensure that the overseas recipient also comply with the Australian Privacy Principles.
We store personal information in our computer database, hard copy files and on external servers maintained by our aggregators, Connective and National Finance Choice. We take reasonable steps to ensure the personal information collected and held by us is protected from misuse, interference, loss, unauthorised access, modification or disclosure.
In the event you cease to be a client of ours, any personal information which we hold about you will be maintained for a period of not less than 7 years in order to comply with legislative and professional requirements.
You may request access to the personal information we hold about you, and we will respond within a reasonable period after the request is made. Where we provide you access to such information, we may charge a reasonable fee to cover our costs. We will disclose the amount of such costs to you prior to providing you with the information.
We will take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, up-to-date, complete and relevant. In the event that you become aware, or believe, that any personal information which we hold about you is inaccurate or incomplete, you may contact us to correct the information.
If we disagree about the correction you have supplied, and refuse to correct the personal information, or if we believe that we are unable to comply with your request to access the personal information that you have provided us, we will give you a written notice to that effect. You have a right to make a complaint if you disagree with our decisions in relation to these matters (see below).
Your complaint will be investigated and responded to within 30 days. If you are not satisfied with the outcome of your complaint, you are entitled to contact the Office of the Australian Information Commissioner.
Privacy Officer: Shane Lavender
Address: Suite 7 / 125 Melville Parade, Como WA 6152
Postal Address: PO Box 1067, South Perth WA 6951
Telephone: 08 9444 7632
Facsimile: 08 9368 4751